FREQUENTLY ASKED QUESTIONS


WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Returns and exchanges must be made within the guidelines in our return policy.

You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

Option 1: by mail

To return or exchange by mail, please follow these instructions:

1.Complete the required information on the packing slip included with your package.


2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.


3. Affix the pre-addressed and pre-paid return label to your return package.


4. Mail your return package at any Canada Post location.

Option 2: In Store

You can return/exchange items purchased at annicklevesque.com directly at our Workshop/Showroom. You will need to present your packing slip at the time of the return/exchange. Note that in store exchanges are subject to inventory availability in our store.

CAN I RETURN OR EXCHANGE ITEMS PURCHASED ON SALE?

It will be our pleasure, upon presentation of your electronic receipt , to exchange any new and unused merchandise in its original packaging, within 30 days following the receipt of your order confirmation email form Annick Levesque Inc..

IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON  EXCHANGE IT FOR SOMETHING ELSE?

Gifts can be exchanged by mail or in our Montreal Workshop when accompanied by the gift receipt or original packing slip. To complete your exchange, call a customer service representative at: 1-514-961-7410 or contact us by email at info@annicklevesque.com.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at annicklevesque.com Please contact our customer service representatives at 1-514-961-7410 for assistance.


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