Warranty & Repair Policies

HANDBAGS, LEATHER GOODS AND TECH ACCESSORIES

Variations in color and texture are hallmarks of the high quality of beautifully tanned leathers. Over time, the leather will develop a patina and may darken due to the oils produced by your skin and direct sunlight, enhancing the natural look of your handbag or leather goods. Please refer to our product care guidelines for further information on caring for your handbag or leather goods.

Subject to applicable terms and exclusions, handbags, leather goods, and tech accessories are covered by a one-year limited warranty from the date of purchase (upon presentation of proof of purchase). If the handbag, leather goods, or tech accessory proves defective due to faulty materials or workmanship under normal use during the first year, we will repair or replace it free of charge with an identical or comparable product. Defective handbags, leather goods, and tech accessories will not be returned to the customer. Please note that the customer is responsible for all costs associated with shipping a defective product for repair or replacement.

To change the battery powering the integrated lighting system, simply open the small pouch inside the handbag and push the batteries out of the holder. Easily replaceable with watch batteries, these can be found in most large stores. The battery type is marked on the battery holder, along with a reference number, in case you forget. The batteries last an average of 90 hours, and the system is designed to last for several years. Please contact us in case of any damage.

For more information, please contact us at the following email address: annick@annicklevesque.com